Warranty Terms

We can providing our customers with the best shopping experience and after-sales service. If you encounter any problems, please feel free to contact us, and we will be responsible for you.
1) defective description:
2) order number/date:
3) product name and defect quantity:
4) defective video or pictures:

Note:

Video/video links or pictures must be straight to the point and show the problem clearly.

1. What do i need to pay attention to when i receive the package?

1) keeping records (sn number & security code) of products;

2) keep the box of products and give you feedback of broken items as early as possible and provide the evidence of broken items.

2. How do i handle the item is not the one ordered?

If the items received are not the ones you ordered or not as described, please show us all the products you have received by pictures or videos, and the numbers and logistics sheet on the outer box, then contact with us. We will get back to you within 24 hours in business days.

3. When will us send to you replacement?

1) generally, we will ship the replacements along with your new orders after receiving your defective products information and confirming the problems.

2) sometimes when the replacement is not available, we will ship your order out first in case any shipment delay and send you the replacement along with your next order.

3) if you don’t want a replacement, we can also make a refund for the defects.

Delivery issue policy

Damaged, missing or wrong item claims must be reported back to us within 48 hours from the time of delivery. Please inspect your items carefully upon receiving them, it is your responsibility to check within the time span and notify us of any problem. You may be requested to send us unboxing videos/pictures to show us the problem clearly.

Return policy

For orders shipped from china, for any cases, we don’t support returns, as we are unable to import e-cig in china based on the new vaping law here. So we also don’t support customers to exchange products after shipping.

Refund process

Refunds will be prioritized to the original payment account.Please note that your bank or credit card company may also take some time to process and post the refund.